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GENERAL 

The Cult Of Nine is an independent label based in Singapore. All prices stated on our website are in Singapore Dollars (SGD). 

 

PAYMENT METHODS

Domestic Orders (Singapore)

Payment via Visa, MasterCard, American Express, or regular account payments is accepted through PayPal. 

We do not entertain Cash on Delivery (COD).

International Orders

Payment via Visa, MasterCard, American Express, or regular account payments is accepted through PayPal. The final exchange rate is determined by your credit card company or PayPal. Please use XE.com – Foreign Exchange Rate Calculator for a rough gauge.

All prices stated on our website are in Singapore Dollars (SGD).

 

SHIPPING INFORMATION

All orders are processed, packed and shipped out via SingPost within 3 working days - Monday to Friday, excluding weekends and public holidays. Should you require an urgent shipment, please contact us at info@thecultofnine.com.

In the event that your order is returned due to an incorrect delivery address provided by the customer, or if left unclaimed, the full postage cost of redelivery will have to be borne by the customer.

Domestic Orders (Singapore)

Local registered shipping is complimentary for all local orders, and would take an approximate delivery time of 3-5 working days. Registered packages will include a Registered Article Number for tracking, and signature confirmation upon delivery. You may track your registered shipment at www.singpost.com.

Local courier delivery is offered at a flat rate of SGD$8 (1-2 working days). 

International Orders (Malaysia)

All orders are shipped from Singapore, via SingPost. International packages to Malaysia would take an approximate delivery time of 4-6 working days (in addition to the order processing time of 3 working days), depending on the destination. Should you require a faster international shipping option, please contact us at info@thecultofnine.com.

International shipping to Malaysia is offered at a charge of SGD$6 for the first item, and SGD$3 for each additional item. A flat rate shipment charge of SGD$20 is offered for an order of 6 items and above. International packages will include tracking and signature confirmation upon delivery. 

Please note that any taxes or customs fees incurred by your purchase are to be borne by the customer. 

International Orders (Asia & the Pacific, except Australia, Japan & New Zealand)

All orders are shipped from Singapore, via SingPost. International packages to Asia & the Pacific would take an approximate delivery time of 5-8 working days (in addition to the order processing time of 3 working days), depending on the destination. Should you require a faster international shipping option, please contact us at info@thecultofnine.com

International shipping to Asia & the Pacific is offered at a charge of SGD$8 for the first item, and SGD$5 for each additional item. International packages will include tracking and signature confirmation upon delivery. 

Please note that any taxes or customs fees incurred by your purchase are to be borne by the customer. 

International Orders (Rest of the world)

All orders are shipped from Singapore, via SingPost. International packages would take an approximate delivery time of 8-12 working days (in addition to the order processing time of 3 working days), depending on the destination. Should you require a faster international shipping option, please contact us at info@thecultofnine.com

International shipping is offered at a charge of SGD$10 for the first item, and SGD$5 for each additional item. International packages will include tracking and signature confirmation upon delivery. 

Please note that any taxes or customs fees incurred by your purchase are to be borne by the customer. 

 

RETURNS & EXCHANGES



All orders are considered final upon checkout. We do not offer any form of exchanges or returns, unless in the event of a defective product or incorrect order received. If you receive a defective product, please notify us at info@thecultofnine.com within 3 days upon receiving the product to be eligible for an exchange. Shipping costs incurred for exchanges of defective or incorrect item(s) received will be reimbursed. 

Item(s) are to be returned with its tag intact, unworn, unwashed and unaltered. Exchanges that do not meet our return requirements will be denied. 

 

PRIVACY POLICY

All personal information of our customers will maintain strictly confidential and will not be released to any third party.

 

ENQUIRIES 



Please direct all enquiries or feedback to info@thecultofnine.com.